High-volume specialty referrals
Use configured rules to route cardiology, dermatology, imaging, behavioral health, or other recurring referral types through consistent authorization and follow-up steps.
Use cases
Referral support for the teams patients call when the next step is unclear.
Clayful fits organizations that need consistent follow-through across payers, specialists, and patients without asking coordinators to manually chase every touchpoint.
SettingWhat patients needWhat Clayful capturesWhat gets escalated
Community health centerSpecialist access, language support, instructions, transport barriersPreferred language, contact attempts, payer rules, specialist availability, document statusUrgent symptoms, unreachable patients, denied authorization, social barriers requiring staff help
Multi-site primary carePredictable updates after the provider places a referralProvider location, service line, payer, destination specialist, required attachments, current authorization stateOut-of-network specialist requests, incomplete clinical documentation, payer mismatch
Referral coordination departmentClear ownership and fewer repeated phone callsCase age, last action, next action, follow-up owner, specialist response, closure reasonBacklogged cases, high-risk referral categories, specialist non-response, consult-note gaps
Patient access follow-through
Guide patients after approval so they know who to call, what to bring, and when the care team needs to intervene.
Referral leakage visibility
See where cases stall: authorization, patient contact, specialist scheduling, appointment completion, or consult-note retrieval.